Last updated: 9 August 2026
This policy explains how bookings, cancellations, rescheduling, and refunds work for services from Powelleur Power Washing (“Powelleur,” “we,” “us”). It applies to services booked online and to work quoted and scheduled after a custom estimate.
When you book a fixed-price service online, your card is authorized at checkout for the starting price shown; it is captured once we confirm and schedule your appointment. Listed prices are starting prices and may be adjusted for property size, accessibility, and surface condition — any change is confirmed with you before capture. Bank (ACH) payments are debited when you book and settle over a few business days.
Exterior cleaning depends on weather. If conditions make it unsafe or ineffective to work, we may reschedule your appointment — a weather reschedule initiated by us is not subject to the cancellation fee, and we’ll agree a new date with you.
Quarterly and biannual plans charge your saved card per scheduled visit using the authorization you provide at checkout. You may cancel a plan at any time by contacting us; cancellation stops future visits and charges. Individual visits follow the cancellation notice windows above.
We clean to a professional standard using surface-appropriate methods. Some staining — particularly deep or old oil, rust, and organic stains — cannot always be fully removed even with our targeted add-on treatments; where that’s a risk we tell you before starting. A completed cleaning that met the agreed scope is not refundable on the basis of staining we advised might remain.
If we cannot service your booking, any authorization is released and you are not charged. Approved refunds are returned to your original payment method through our processor, Square; please allow 5–10 business days depending on your bank. We refund only amounts actually captured.
Email info@powelleur.com or call (309) 242-3601 with your name and appointment details. Timing is based on when we receive your notice; email gives a dated record.
Contact Powelleur Power Washing at info@powelleur.com or (309) 242-3601, or by mail at 10397 W Centennial Rd Ste 200, Littleton, CO 80127.